At CNY Jackets, our aim is to secure shipping and timely delivery for all our customers. Our delivery and shipping policy explains how orders are processed, shipped, and delivered. By placing an order on our website, you agree to follow the items outlined in this policy. If you do not agree with any part of this policy, please refrain from using our website or services.
Shipping Destinations
CNY Jackets ships orders worldwide, including New Zealand and other international locations. Our aim is to make sure that your products are delivered safely, no matter where you are.
Order Processing Time
- We process the orders within 1-3 business days after you confirm the payment.
- Our delivery time is around 7-12 business days, based on your location
- Limited edition or custom items may require preparation time before shipping.
- Once we have shipped the order, you will get a confirmation.
Shipping Costs
We offer free shipping on all orders worldwide. There is no minimum purchase required to qualify for free delivery.
Customs and Duties
For international orders, customs duties, taxes, or import charges may apply depending on the destination country. These charges are determined by local authorities. Therefore, this is the responsibility of the customer.
Delivery Limitations
There are some delivery limitations. We may not ship:
- Countries or regions that have restricted regulations
- PO Box, APO or FPO addresses.
Order Packaging
If multiple orders are placed for the same shipping address, we may combine them into one package when possible. We have the right to select the most suitable courier service for delivery.
Responsibilities of the Customer
Customers are responsible for providing us with accurate shipping information, including the correct address and contact details. If there is incorrect or incomplete information, you might face delays or delivery issues, and we are not responsible for this. Once shipped, you can use tracking information to keep updates about your orders.
Address Changes
Once an order has been dispatched, we are unable to change the delivery address. If necessary, customers should contact the courier service directly to request changes.
Delivery Issues
If your order is delayed, lost or arrives damaged, please make sure to contact our support team as soon as possible so we can assist you.
Policy Updates
CNY Jackets has the full right to modify or update the policy at any time without prior notice. Customers are encouraged to review this page for updates.
Contact Us
If you have any questions regarding our delivery or shipping policy, contact our support team through the details mentioned on our website.