At CNY Jackets NZ, our aim is to provide you with high-quality jackets and clothing inspired by festive Chinese New Year designs. We value our customers. Therefore, we understand that sometimes a return or exchange may be necessary. This policy outlines the conditions and process for the exchange policy. By using our website and placing an order, you agree to the terms stated in this policy. However, if we don’t agree, then please refrain from using our website or services.
Return Eligibility
A product may be eligible for return or exchange if it meets the following conditions.
- The items should be unused, unworn or undamaged
- The product must be returned in its original packaging, including all tags and labels.
- A return or exchange request must be submitted within 15 days of delivery.
- Customers should provide proof of purchase, such as an order confirmation or receipt.
Return Conditions
Returns and exchanges can be accepted if:
- The product received is different from the item ordered
- The item arrives damaged or defective.
- Â The size or fit delivered is different from what was ordered.
If a customer requests a refund within 1-2 days of placing the order, they can receive a full refund. Similarly, refund requests made after 2 days may only qualify for a partial refund, depending on what your order status.
Return Procedure
If your order qualified for a return or exchange:
- Contact our support team within 15 days of receiving your order
- Make sure to provide order details, reason for return and proof if applicable
- Our team will review the request and provide the return address. Follow our instructions
- Once we receive your item, it will be inspected and the product will be processed for return or exchange accordingly.
International Returns
For international orders:
- Customers have to pay for return shipping costs, duties or taxes
- Please mark the parcel clearly as returned goods to avoid customs charges
- We recommend using a tracked shipping service because we are not responsible for items lost during return transit.
Exchanges
If the size or fit is incorrect. We offer an exchange option, subject to product availability. Customers are responsible for the shipping cost of returning the original item and receiving the replacement product. Additional shipping charges may apply for international exchanges.
Exchange Processing Time
Once the returned product is received:
- Inspection may take 3-5 business days
- If approved, the replacement item will be shipped within 2-3weeks based on availability and shipping location.
Refunds
Approved refunds will be processed to the original payment method within 7-10 business days after the returned item is inspected.
Moreover, shipping costs are non-refundable except in cases where the product delivered was defective or incorrect.
Non-Returnable / Non-Exchangeable Items
Returns or exchanges will not be accepted if:
- The item has been worn, damaged, and altered
- The product is customized or personalized
- The request is submitted after 15 days from delivery
- Damaged or incorrect products
If you receive an incorrect or faulty item, make sure to contact us within 48 hours of delivery. After verification, we will arrange a replacement and cover the return shipping cost.
Policy Updates
CNY jackets reserves the right to change or update this policy at any time without prior notice, Customers are encouraged to review this page from time to time for updates.
Contact Us
If you have any questions regarding our return & exchange policy, please make sure to contact our support team through the contact information provided.